Nationwide Passenger Rail & Overland Travel Phone Assistance

1. Introduction & Overview

NAGLA TRANSPORT INC ("Company", "we", "us", or "our"), located at 1983 S WALDBY AVE FRESNO, CA 93727, respects your privacy and is dedicated to protecting personal information collected through our website, phone booking lines, and customer service communications. This policy explains what information is collected, how it is used, and your legal rights.

2. Call-Only Model & Information We Collect

We do not operate an online shopping cart or self-service payment portal on this website. When you contact our telephone travel coordinators at (888) 221-0127, we may collect the following information verbally:

• Full legal passenger names matching government-issued identification required for overland rail travel.
• Contact details, including email address for electronic ticket delivery and mobile telephone number for SMS trip notifications.
• Billing address and credit card payment information, processed through secure, PCI-DSS compliant merchant processing channels.
• Travel preferences such as seating class (Coach, Business, Roomette, Bedroom), departure dates, and special passenger mobility requests.

3. Phone Call Recording Notice

For quality assurance, training, and verification of verbal booking authorizations, incoming and outgoing telephone calls with NAGLA TRANSPORT INC may be monitored or recorded. By speaking with our telephone agents, you consent to call recording for these explicit verification purposes.

4. How We Use and Share Your Information

Your information is solely used to coordinate, book, issue, or modify your passenger rail tickets with operating transportation carriers, and to charge agreed-upon fares and service fees. We do NOT sell, rent, or trade your personal information to third-party advertisers or marketers.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, under California Consumer Privacy Act regulations, you have the right to request access to the personal data we hold about you, request deletion of your information, and opt out of any unauthorized transfer. To exercise these rights, please contact our Fresno office at booking@naglatransport.com or phone (888) 221-0127.

6. Security Measures

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, or disclosure.

7. Contact Information

For privacy inquiries or data requests:
NAGLA TRANSPORT INC
1983 S WALDBY AVE FRESNO, CA 93727
Email: booking@naglatransport.com
Phone: (888) 221-0127

1. Scope of Agency Concierge Services

NAGLA TRANSPORT INC is an independent travel assistance and coordination agency. We act exclusively as an intermediary between travelers and passenger overland rail carriers. We do not own, operate, or maintain locomotives, passenger cars, train stations, or tracks.

2. Strict Non-Affiliation Acknowledgment

Disclaimer: NAGLA TRANSPORT INC is an independent third-party travel assistance agency. We are not affiliated with, endorsed by, or associated with Amtrak, VIA Rail, or any government or private railway authority. We provide independent overland travel coordination and phone booking assistance. Service fees apply.

3. Agency Coordination Service Fees

By engaging our telephone services, the customer agrees that NAGLA TRANSPORT INC charges an overland coordination and telephone assistance service fee in addition to the ticket fare charged by the rail carrier. All fees are clearly and itemized verbally to the customer prior to payment authorization. Agency service fees compensate for specialist itinerary planning, route coordination, seat selection, and 24/7 rebooking assistance.

4. Carrier Rules & Tariffs

All transportation is subject to the operating carrier’s conditions of carriage, tariffs, luggage allowances, and rules. NAGLA TRANSPORT INC cannot modify carrier operating guidelines or tariff structures. Passengers are solely responsible for arriving at the train terminal with valid government-issued photographic identification at least 45 minutes prior to scheduled departure.

5. Delays, Weather, and Schedule Changes

Overland rail carriers reserve the right to alter schedules, substitute equipment, or delay departures due to mechanical issues, weather, freight track dispatching, or safety imperatives. NAGLA TRANSPORT INC is not liable for carrier schedule deviations, missed connections resulting from carrier delays, or consequential damages.

6. Governing Law

These Terms and Conditions and any dispute arising from our services shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

1. Dual Structure: Carrier Fares vs. Agency Service Fees

Every reservation coordinated by NAGLA TRANSPORT INC consists of two distinct components:

1. The Carrier Fare: The actual cost of the train ticket issued by the operating railway.
2. The Agency Service Fee: The fee charged by NAGLA TRANSPORT INC for telephone coordination, live agent seat assignment, and itinerary management.

2. Rail Carrier Refund Rules

Refund eligibility for the carrier fare is strictly governed by the rail carrier's fare class rules purchased:

• Standard / Flexible Coach & Business: Often fully refundable or eligible for carrier evoucher if canceled before train departure, subject to carrier cancellation penalties.
• Sleeping Accommodations (Roomettes / Bedrooms): Carrier regulations frequently impose cancellation windows (e.g. minimum 14 to 30 days prior to departure for cash refund; cancellations within 14 days typically convert to carrier travel credit minus cancellation fees).
• Non-Refundable / Promotional Fares: Some deeply discounted promotional tickets are strictly non-refundable once issued.

3. Agency Service Fee Policy

Agency service fees charged by NAGLA TRANSPORT INC are non-refundable once the booking consultation has been performed and the e-ticket has been delivered to the customer. When an agent processes a cancellation or schedule change on your behalf, a nominal change/cancellation handling fee may apply.

4. Cancellation Request Procedure

All cancellation and modification requests must be initiated by speaking directly with our telephone coordinators at (888) 221-0127. Requests cannot be completed via email alone due to time-sensitive carrier departure deadlines.

5. Refund Processing Timelines

Approved carrier fare refunds are credited back to the original credit or debit card used at the time of phone booking. While we submit the cancellation immediately to the carrier, bank posting times generally range between 5 and 10 business days depending on your financial institution.

1. Nature of Our Services

NAGLA TRANSPORT INC operates as a private travel management concierge specializing in North American overland and passenger rail routing. Our core service is assisting consumers who prefer direct telephone human interaction, complex itinerary routing, sleeper car booking coordination, and rapid live rebooking over automated online channels.

2. Direct Booking Notice

Consumers are hereby notified that train tickets can also be purchased directly from official passenger rail carriers via their respective proprietary websites, mobile applications, telephone contact centers, or staffed station ticket windows without paying any third-party agency service fees.

3. Why Customers Choose NAGLA TRANSPORT INC

Customers choose to utilize our telephone coordination services to benefit from:

• Minimal telephone hold times (typically answered in under 20 seconds).
• Expert human assistance with multi-train transfers, long-distance sleeper accommodation combinations, and special travel logistics.
• Continuous rebooking support during weather disruptions or travel changes.

4. Transparent Pricing Guarantee

Before any credit card transaction is completed over the phone, our agents will state both the carrier ticket fare and our agency coordination service fee. We do not finalize bookings without your clear verbal consent to both charges.

5. Corporate Contact

NAGLA TRANSPORT INC
1983 S WALDBY AVE FRESNO, CA 93727
Telephone: (888) 221-0127
Email: booking@naglatransport.com